Alan da Silva Morais
Automation Specialist, Web Developer & Enterprise Operations Consultant
Combining nearly a decade of experience across global corporate environments (Shell, TTEC Digital / Google Partnership) with practical full-stack web engineering and workflow automation.
Data Automation
Google Apps Script, VBA Macros, Excel Automation, Google Sheets API, Custom Workflow Pipelines.
Web Engineering
HTML5, Modern CSS, Tailwind CSS, Responsive Design, Landing Pages, Client Portals, SaaS frontends.
Corporate Systems
SAP S/4HANA, SAP GUI (MM, SD, TS), Ariba, Salesforce, Master Data Management, Order-to-Cash.
Professional Experience
Partner Success Manager
TTEC Digital Global Google Partnership • Kraków, Poland
Managing partner success workflows, optimizing operational frameworks, and coordinating high-impact digital initiatives within global Google partnership environments.
Customer Success Specialist
Shell Business Operations • Kraków, Poland
Spearheaded customer satisfaction workflows, optimized global support operations, and leveraged data analysis to streamline recurring operational bottlenecks.
Procurement Data Specialist
Shell Business Operations • Kraków, Poland
Managed complex Master Data Management workflows within SAP S/4HANA and Ariba, ensuring high data integrity across large-scale Order-to-Cash operations.
IT Service Desk Analyst
HTC Technologies • Kraków, Poland
Provided technical troubleshooting, ITIL-compliant incident management, and user support for enterprise IT infrastructure.
Featured Web & Partner Projects
Joanna Filek Web Platform
A collaborative web-development and UX project built to elevate professional brand presence, optimize user journeys, and streamline client interaction.
AlanSM Solutions Platform
Multi-lingual SaaS ecosystem (EN, PL, PT, ES) featuring IP auto-redirection, dynamic currency converters, interactive ROI calculators, and Google Apps Script CRM integration.