SaaS Ops & Partner Success
Partner onboarding and enablement, customer success, enterprise account support, and ITIL support workflows.
Available for Consulting & Development
Alan da Silva Morais
Partner Success Manager | SaaS Operations | Automation & Backend Developer
Partner Success and SaaS Operations professional with corporate experience since 2017. I specialize in SAP S/4HANA, Ariba, Salesforce, and Order-to-Cash frameworks. Beyond enterprise operations, I develop single-page private booking web applications. Previously, I also gained hobbyist experience operating commercial laser engraving systems and managing my hospitality business, Familia Brazilian Bistro.
Core Skills & Architecture
Corporate Systems
SAP S/4HANA, SAP SD, Ariba, Salesforce, Order-to-Cash operations, and master data governance.
Data Automation
Excel VBA automation, Google Sheets workflows, scripting logic, SQL fundamentals, and structural process improvement.
Web Engineering
HTML, CSS, Tailwind CSS. Designing automated private booking systems, single-page SaaS apps, and restaurant UI architecture.
Past Projects & Fabrication
Cross-functional collaboration. Previous hobbyist experience includes commercial laser engraving operations (5.5W/25W modules) and hospitality management (Familia Brazilian Bistro).
Professional Experience
Partner Success Manager
TTEC (Google Travel - Things to Do / Reserve with Google) | Krakow, Poland
- Lead partner onboarding, qualification, and enablement for Google Things to Do and Reserve with Google products.
- Guide partners through integration requirements, operational readiness, best practices, and platform adoption.
- Act as the primary partner contact, identifying risks, bottlenecks, and growth opportunities while coordinating resolutions with Google and TTEC stakeholders.
- Support long-term partner success through clear communication, proactive follow-up, and cross-functional problem solving.
Customer Success Specialist - UK Market
Shell | Krakow, Poland
- Delivered end-to-end support for UK B2B customer portfolios, building trusted relationships with customers and business partners. Managed contracts, pricing, master data, and compliance while maintaining strong data integrity and governance standards.
- Supported Order-to-Cash workflows, including order management, disputes, credit management, SAP monitoring, delivery timelines, and exceptions.
- Partnered with Sales, Finance, Demand Planning, Distribution, and carriers to address retention risks and improve service levels.
Contracting & Procurement Data Specialist
Shell | Krakow, Poland
- Led supplier qualification and compliance activities, including risk assessments, integrity due diligence, and HSSE standards.
- Managed vendor, material, and contract master data across SAP and Ariba environments.
- Served as SAP SD Super User, resolving data issues, supporting users, and contributing to master data improvement initiatives.
- Created internal documentation, trained end-users, and collaborated with Procurement, Finance, and IT to streamline processes.
IT Service Desk Analyst - Portuguese Speaker
HCL Technologies | Krakow, Poland
- Provided first- and second-line support for hardware, software, and network issues for global users in Brazilian Portuguese and English.
- Logged, tracked, and resolved incidents under ITIL practices while working to SLA and KPI targets.
Software, Scripts & Selected Projects
Automation & Solutions Portfolio Website
Designed and published a responsive web portfolio presenting automation services, enterprise operations experience, and practical workflow examples.
Excel VBA: SAP Payment Block & Vendor Data Automation
VBA-driven workflow concept for invoice data validation, payment-block reviews, discrepancy flagging, and repetitive spreadsheet filtering in procurement and accounts-payable scenarios.
Automated Data Extraction & Reporting Solutions
Reporting-automation framework for extracting, transforming, and staging fragmented data into structured outputs and Google Sheets-oriented workflows.
SAP Master Data & Material Listing Automation
Data-staging automation concept for organizing, validating, and tracking material listings before enterprise-system entry, with a focus on structural consistency and data quality.
Education & Training
Certificate in Business Management
SEDA College • Dublin, Ireland | 2008-2010
Coursework: Management, Marketing, Numeracy & Statistics, International Relations.
Selected Training
SAP S/4HANA: Beyond the Basics; Asset Accounting: Acquisitions in SAP S/4HANA; Data Analytics: Graph Analytics; Learning SQL Programming.
Languages
- Portuguese Native / Bilingual
- English Fluent - Full Professional
- Spanish Professional Working Proficiency
- Polish Elementary / Communicative